Refund and Return Policy

At About Beauty, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns for damaged or faulty items within 7 days of receiving your order. To be eligible for a return, please ensure that:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You have the receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Please email our customer service team at info@aboutbeauty.co.nz within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the damaged or faulty item.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back to us.
  3. Shipping: You will be responsible for the cost of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

  • Processing Time: It may take up to 7 business days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use or missing parts not due to our error).

Exceptions

Please note that we do not accept returns or offer refunds for items that are not damaged or faulty.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@aboutbeauty.co.nz.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Thank you for shopping with About Beauty. We appreciate your understanding and cooperation.